You Are Here: Home » Troubleshooting

I cannot log on to some of the student computers remotely. How can I solve this problem?

I cannot log on to some of the student computers remotely. How can I solve this problem?

If you cannot log on, log off or restart remotely by using InterCLASS’s power control feature for particular student computers, please check to see if you can retrieve the correct IP address from the DNS server. Here is how to check it quickly: Log...
How can I back up my InterCLASS settings such as the Seating Layout, Website List, Quiz Contents, etc.?

How can I back up my InterCLASS settings such as the Seating Layout, Website List, Quiz Contents, etc.?

All of the InterCLASS settings and contents can be backed up manually. If you need to re-install the InterCLASS teacher program, please back up all settings and restore it to the same location after you reinstall the InterCLASS teacher program. The Files...
How can I recover an installation failure?

How can I recover an installation failure?

If something happens during the installation and you cannot start the installer anymore or you cannot uninstall InterCLASS from the control panel, please contact our technical support. We will guide you on how to uninstall / reinstall InterCLASS manually.
How do I configure my Cisco wireless access point to allow for InterCLASS communication?

How do I configure my Cisco wireless access point to allow for InterCLASS communication?

How do I configure my Cisco wireless access point to allow for InterCLASS communication? Under the CONTROLLER on the Cisco Wireless LAN Controller’s web interface configuration page, change “Ethernet Multicast Mode” from “Disabled”...
Why don’t the student computers show in the InterCLASS Teacher Console after I install InterCLASS?

Why don’t the student computers show in the InterCLASS Teacher Console after I install InterCLASS?

Please follow these instructions to check for InterCLASS connectivity: A. Checking the Student program (is ICClient.exe running on the Task Manager?) Start the Task Manager (Right click on the Task bar, and then choose “Task Manager”). Open the Task...
© 2016 Kaminari Education Inc.