Support

Please let us know how we can help!

We are happy to answer any questions that you have about our InterCLASS Cloud for Chromebooks software, as well as the InterCLASS PC Monitoring version.

Please navigate over to the Contact page and submit your question. 

Troubleshooting

Teacher and Student Connection 

• Checking InterCLASS for PC Labs Versions

• Connection problem checklist

• Adding InterCLASS Modules to the Firewall Exceptions List

• Connecting across VLANs (subnets) or a Multicast-Disabled Wi-Fi Network

• Changing the InterCLASS HEARTBEATPORT setting to avoid conflict with other InterCLASS classrooms

Screen Transfer (Send Demo, Monitor, Remote Control)

• Changing to the TCP protocol mode

• Changing to the Multicast mode

• Changing to the Non-driver mode for the Remote Control

Power Control functions

• Enabling Wake-On-Lan for DELL computers

• I cannot log on to some of the student computers remotely

• Tweaking the Wake-On-Lan Feature for Random Student PCs that do not turn on

FAQ and Tips

• Backing up my InterCLASS settings such as the Seating Layout, Website List, Quiz Contents, etc.

• Adding student computers to the teacher program by using a CSV file

• Showing computer name on each monitor to find student computers

• Showing a student logon name under each student thumbnail