Support

Please let us know how we can help!

We are happy to answer any questions that you have about our InterCLASS Cloud for Chromebooks software, as well as the InterCLASS PC Monitoring version.

Please navigate over to the Contact page and submit your question. 

Before You Buy

• What do I need to run in order to use InterCLASS Cloud?

• How is InterCLASS Cloud licensed?

• How do I go about starting a free, 30-day trial?

• Can I use a Mac or Windows PC for the teacher computer?

• What OS versions are needed to run the InterCLASS Cloud teacher program?

Getting Started with InterCLASS Cloud

• How do I create classes, create student rosters and manage those for InterCLASS Cloud?

• How do I use the Internet Whitelist function on InterCLASS Cloud?

• Can I share an individual student’s screen to the entire class?

FAQ

• What happens if a teacher forgets to exit a class?

• What happens if multiple teachers start classes with the same students listed in all of those class rosters?

• Can teachers view the entire student desktop, including their Chrome or Android Apps?

Troubleshooting

• I cannot view all of the student thumbnails in my class.

• Recording InterCLASS Cloud Student App Logs for Troubleshooting.

• Allowing the Use of Built-in Developer Tools in the Google Admin Console